Assistant Manager/Manager, Vendor Operations & Performance

Are you ready to shape the future of vendor success in one of the fastest-growing food and grocery delivery platforms? At foodpanda, vendors are at the heart of everything we do, and as a Manager, Vendor Operations & Performance, you will play a key role in driving operational excellence, optimizing vendor performance, and enhancing the overall vendor experience.

This role requires a data-driven, strategic, and hands-on individual who can work across product, operations, and market teams to build scalable solutions that improve vendor engagement, efficiency, and growth. If you thrive in a fast-paced, high-growth environment and have a passion for solving complex challenges with structured execution, this is the role for you!

What's on your plate?
Vendor-Centric & Transformative Leadership

• Own and drive the end-to-end vendor operations strategy, ensuring alignment with business goals and market needs.
• Champion the "Voice of the Vendor" by ensuring vendor feedback is integrated into product development, policy changes, and operational improvements.
• Partner closely with local and regional teams to optimize vendor health, efficiency, and overall satisfaction.

Stakeholder Management & Market Alignment

• Collaborate with local markets to understand regional vendor needs and tailor performance strategies that drive business impact.
• Act as the liaison between vendors, account managers, and cross-functional teams, ensuring seamless communication and execution.

Cross-Functional Collaboration & Product Optimization

• Work with front-end and back-end product teams to ensure a balance between ad revenue, vendor experience, and operational efficiency.
• Partner with account management, CRM, and data teams to develop automated, scalable solutions for vendor performance tracking and optimization.

Vendor Performance & Operational Execution

• Analyze key performance metrics to identify underperforming vendors, develop rehabilitation plans, and implement structured solutions.
• Optimize vendor onboarding, retention, and engagement strategies, ensuring seamless experiences across multiple markets.
• Develop data-driven playbooks to improve vendor performance, increase revenue contributions, and enhance overall marketplace efficiency.

Product Strategy & Vendor Experience

• Define and drive the agenda for vendor-facing products, ensuring high adoption rates and long-term success.
• Advocate for vendor-friendly product improvements, influencing roadmaps to enhance the foodpanda vendor ecosystem.

Team Leadership & Problem Solving

• Lead and mentor a team of subject matter experts, ensuring seamless execution of key projects and initiatives.
• Act as the primary escalation point for vendor-related challenges, resolving issues with speed and efficiency in a fast-moving, high-growth environment.

Industry Trends & Market Insights

• Stay ahead of food delivery and trends, leveraging insights to anticipate vendor needs and optimize operational strategies.
• Use data and industry intelligence to continuously refine vendor operations and drive competitive advantage.

What You Bring to the Table

• 7+ years of experience in vendor operations, vendor onboarding, performance management, or program management, preferably in food delivery, e-commerce, FMCG, or technology.
• Proven expertise in vendor performance management, including scaling operations, driving efficiency, and improving marketplace dynamics.
• Strong product collaboration experience, ensuring high adoption of vendor-facing tools and process optimizations.
• Highly analytical mindset – Ability to interpret complex data, generate actionable insights, and make data-driven decisions.
• Exceptional stakeholder management & cross-functional leadership skills, with the ability to influence product, operations, and market teams.
• Proven ability to lead and mentor teams, providing strategic direction while driving hands-on execution.
• Structured problem-solving skills – Comfortable managing multiple priorities in a dynamic, hyper-growth environment.
• Excellent presentation & storytelling skills, with experience delivering insights to senior leadership and C-level stakeholders.

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Why join us?

This isn’t just another vendor operations role—this is an opportunity to define and scale foodpanda’s vendor success strategy, influencing high-impact decisions across multiple markets. You’ll work with some of the brightest minds in food delivery, shaping vendor experiences that drive sustained growth and marketplace excellence.

If you’re a strategic thinker, data-driven leader, and hands-on problem solver, we want you on the team!