Assistant Manager, Account Management

• Represent foodpanda as an ambassador and serve as the primary point of contact for a portfolio of partner accounts, building long-term trusted advisor relationships.
• Own account performance end-to-end, including onboarding, activation, retention, and ongoing growth across your portfolio.
• Identify and secure new partnerships across the country to expand the partner base.
• Drive revenue and portfolio growth by activating relevant services and initiatives (ad sales, promotions, online marketing packages, etc.).
• Manage escalations and resolve high-severity partner requests by coordinating with internal stakeholders when required.
• Monitor, forecast, and report account performance using key commercial and operational metrics (sales results, product mix, marketing campaign performance, and other relevant KPIs).
• Ensure timely and effective delivery of solutions aligned with partner needs, objectives, and operational requirements.
• Liaise with internal teams and service providers to collect requirements, align execution, and ensure partner needs are met end-to-end

• Bachelor’s Degree in a related subject
• At least 3-4 years solid experience in operational sales or account management role in FMCG, E- commerce
• Possess outstanding communication and interpersonal skills
• Experience in delivering client-focused solutions based on partners’ needs
• Detail-oriented with proven ability to manage multiple projects at a time
• Experience in grocery business is a plus
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
• Can work under pressure; Assertive, hands-on, dynamic and with a strong drive.
• Ability to analyze and draw inference from data
• Experience in delivering client-focused solutions based on partners’ needs
• Knowledge in MS office and G Suite
• Knowledge in the use of Salesforce preferred
• Self-motivated and get-it-done attitude. You roll up your sleeves and do whatever it takes to make things successful

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!
• We love people who can develop things from scratch, own them and then work on improving them
• We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!