Area Operations Manager

Do you thrive in a fast-paced environment where no two days are the same?

Are you a problem-solver who loves optimizing operations and leading teams to success?

Our Quick Commerce team is currently looking for an Area Operations Manager to oversee the daily operation of HUBs and ensure operational efficiency, foster employee development, enhance customer satisfaction, optimize costs, and drive continuous improvement initiatives.

This role focuses on optimizing store performance by monitoring key metrics such as productivity, inventory management, and customer service.

What you will do:

• Oversee the day-to-day operations of HUBs, ensuring compliance with company standards and policies
• Monitor store performance metrics (productivity, inventory management, and customer service levels) & develop action plans to address areas of improvement
• Monitor staffing and scheduling to ensure resources and meet operational demands during all shifts
• Ensure proper equipment, infrastructure, and facilities maintenance for appropriate safety and functionality
• Supervises the implementation of hygiene, sanitation, security, and safety standards to maintain a high level of customer service
• Conduct regular audits and assessments to identify areas for improvement and ensure compliance
• Monitor expenses and implement cost-control measures to improve overall profitability
• Oversee inventory control processes to minimize shrinkage and ensure optimal stock levels and inventory accuracy
• Collaborate with supply chain to effectively manage product assortments and promotions
• Provides guidance, support, and coaching to store managers to develop employees and enhance performance
• Monitors any grievance issues raised by store managers to resolve issues fairly and timely
• Collaborate with the Operations Director Quick Commerce to develop and implement best practices and continuous improvement initiatives

• Bachelor's Degree in Business Administration, Retail Management, Supply Chain Management or related field
• Minimum 5 years of experience in grocery management or retail operations
• Proven experience in retail operations
• Strong knowledge of MS-Office & Microsoft Office Suite in general
• Good understanding of software development processes and related tools
• Knowledge of inventory management systems & of safety, sanitation, and security standards in a retail environment
• Excellent communication skills in English (written and oral)
• Systematic, structured and detail-oriented mindset: someone who knows how to prioritize, delivers solutions and overcomes bottlenecks
• Strong communication skills, high sense of urgency, responsibility and ownership

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!
• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!
• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!
• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!
• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!
• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world 🌎!

Life @efood:

At efood, no day is the same as the one before!

efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!

We always aim higher and we thrive in finding solutions to push our limits further!

We care about our customers, our employees, our society.

We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)

Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills!

We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace! 

Hungry enough to join us?

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