About the opportunity
What you’ll do
Manage incoming customer calls related to billing, invoicing, and general accounting inquiries.
Conduct outbound calls to customers to address outstanding balances and arrange payment plans.
Perform back-office administrative tasks to support customer requests (e.g., issuing invoice copies, reconciling accounts, confirming payments).
Collaborate effectively with Sales, Operations, and Customer Care teams to ensure prompt issue resolution.
Maintain and update efood/Foody customer records, including VAT information, bank account details, contact numbers, and email addresses.
Communicate with customers to negotiate and coordinate settlements of outstanding balances.
What you need to be successful
Bachelor’s degree in Accounting, Finance, or a related field will be considered an asset.
Minimum of 1 year of experience in call center operations, ideally within an Accounts Receivable or related accounting function.
Strong analytical thinking, flexibility, and a proactive approach to problem-solving.
Excellent verbal and written communication skills.
Familiarity with accounting and ERP software; experience with SAP will be considered an asset.
Good command of the English language, both written and spoken.
Who we are
efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰
We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!
We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎
We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!
Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!
If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!
We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎
Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼
Life @efood:
At efood, no day is the same as the day before!
At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️
We take ownership of what we do, embracing challenges, and making things happen! ✔️
We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀
We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions!
We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏
We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.
Hungry enough to join us?
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