Account Advisor - Social Media

WHAT’S ON YOUR PLATE?

• Provide exceptional customer experience on social media channels - including but not limited to replying to customers' inquiries, requests, complaints, and escalations in a timely manner, taking actions to retain customers whenever needed.

• Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive.

• Monitor, track, and report on community feedback and online reviews.

• Strengthen relationships with our loyal customers and key influencers within the community.

• Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve potential conflicts that may affect brand reputation.

• Be creative in responding and formulating replies in the FAQ sheets. 

WHAT DID WE ORDER?

• BSc Degree in Marketing, Business Administration, or Equivalent.

• Fluent in Arabic and English (especially written communication and content writing).

• Experience planning and leading community initiatives.

• Ability to identify and track relevant community KPIs.

• Attention to detail, critical thinker, and problem-solver.

• An average of 6 months to 1 year of experience in social media management, online content writing, community management, or similar roles.

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.