Account Advisor - Social Media

Account Advisor - Social Media responsible for providing exceptional customer experience to users and developing talabat’s online community. He/she acts as the brand’s spokesperson, by communicating with users on social media channels aligned with talabat’s brand values.

If you’re looking to embark on a digital marketing career, keep reading as this role could be just for you!

• Provide exceptional customer experience on social media channels - including but not limited to replying to customers inquiries, requests, complaints, and escalations in a timely manner, taking actions to retain customers whenever needed 
• Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
• Monitor, track and report on community feedback and online reviews
• Strengthen relationships with our loyal customers and key influencers within the community.
• Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
• Be creative in responses and formulating the replies in the FAQ sheets. 

• BSc Degree in Marketing, Business Administration, or Equivalent.
• Fluent English Speaker (especially written communication and content writing).
• Excellent communication skills with great negation and problem solving skills.
• Experience planning and leading community initiatives.
• Ability to identify and track relevant community KPIs.
• Attention to detail, critical-thinker and problem-solver
• Strong customer service experience, social media experience is a plus, if not a bachelor's degree in marketing.

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.