About the opportunity
Responsible for providing exceptional customer experience to users and
developing talabat’s online community. He/she acts as the brand’s spokesperson, by communicating with users on social media channels aligned with talabat’s brand values.
If you’re looking to embark on a digital marketing career, keep reading as this role could be just for you!
Responsibilities:
- Provide exceptional customer experience on social media channels - including but not limited to replying to customers inquiries, requests, complaints, and escalations in a timely manner, taking actions to retain customers whenever needed
- Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
- Monitor, track and report on community feedback and online reviews
- Strengthen relationships with our loyal customers and key influencers within the community.
- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
- Be creative in responses and formulating the replies in the FAQ sheets
Skills & Qualifications:
- BSc Degree in Marketing, Business Administration, or Equivalent.
- Fluent in Arabic and English Languages (especially written communication and content writing).
- Experience planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Attention to detail, critical-thinker and problem-solver
- An average of 1-2 years of experience in social media management, on-line content writing, community management or similar role
- open and receptive to new, dynamic, and creative ideas that engage and attract social media audiences and the brand’s customers and influencers from different cultures and backgrounds
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
